Effective Date: 18 July 2026
Version: 1.0
Last Reviewed: 18 July 2026
Travellin is an independent travel marketplace and affiliate platform that helps travellers discover and compare travel services offered by third-party travel providers.
Travellin does not own, operate, sell or provide the travel services displayed on the Platform. Bookings, payments, cancellations, amendments and refunds are managed by the relevant travel provider, airline, hotel, tour operator or booking partner.
As a result, Travellin does not issue refunds for travel bookings, as Travellin is not the merchant of record for those transactions.
This Refund Policy explains how refund requests should be handled and where travellers can obtain assistance.
This Refund Policy applies to the use of the Travellin Platform.
It explains Travellin’s role regarding refunds for:
Travellin is not a travel agency, airline, hotel, tour operator or payment processor.
Travellin provides:
The travel contract is concluded directly between the traveller and the relevant travel provider.
Refunds are determined solely by the travel provider’s:
Travellin cannot:
Whether a traveller is entitled to a refund depends on factors including:
Some bookings may be:
Travellers should review the supplier’s terms before completing a booking.
If you wish to request a refund, you should:
Travellin cannot submit refund requests on behalf of travellers unless expressly stated for a specific booking partner.
Where payment is processed directly by a third-party booking partner:
Refund processing times are determined solely by the relevant payment provider and travel supplier.
Although Travellin cannot approve refunds, we aim to assist travellers by:
Any assistance provided by Travellin does not create an obligation to issue or guarantee a refund.
This wording is appropriate for an affiliate platform because it clearly establishes that Travellin facilitates travel discovery and referrals but is not the contracting party or merchant of record, helping reduce legal ambiguity while accurately reflecting the platform’s role.
Travellin displays travel services provided by independent third-party travel suppliers and booking partners.
Depending on the booking selected, your reservation may be completed with:
The applicable supplier becomes responsible for:
Travellin is not responsible for decisions made by third-party suppliers regarding refunds.
If you believe a booking contains an error, you should contact the travel provider or booking partner as soon as possible.
Examples include:
Prompt notification may improve the likelihood of resolving the issue, subject to the supplier’s terms and conditions.
Refunds resulting from travel disruptions, including but not limited to:
are determined by the relevant travel provider and any applicable laws or regulations.
Travellin does not determine eligibility for refunds or compensation arising from such events.
If you believe a payment has been processed incorrectly, you should first contact the travel provider or booking partner responsible for the booking.
Where appropriate, you may also contact your:
to understand any dispute resolution or chargeback procedures that may be available under their terms.
Travellin is not a party to payment disputes between travellers and third-party suppliers.
Travel insurance may provide cover for certain eligible cancellation costs or travel disruptions.
Travellers are encouraged to:
Travellin cannot assess or approve insurance claims.
To ensure the fastest possible resolution, travellers should contact the organisation that confirmed their booking.
This information is normally included in:
If you are unsure which provider is responsible for your booking, Travellin will make reasonable efforts to help identify the appropriate contact details where available.
As an affiliate platform, Travellin:
All refund decisions remain the responsibility of the relevant travel provider in accordance with its contractual terms and applicable law.
Unless expressly stated otherwise for a specific service, Travellin is not a party to the travel contract between you and the travel provider.
When you complete a booking through one of our affiliate partners:
Travellin’s role is limited to providing travel search, comparison, information and referral services.
Travellin may receive an affiliate commission from certain travel providers when a traveller completes an eligible booking through links available on the Platform.
This commission:
Affiliate commissions do not influence refund decisions, which remain solely the responsibility of the travel provider.
Where a refund is approved by the travel provider, processing times vary depending on:
Travellin cannot estimate, accelerate or guarantee refund processing times.
In the event of extraordinary circumstances—such as severe weather, natural disasters, public health emergencies, government travel restrictions or other major disruptions—refunds, credits or alternative travel arrangements remain subject to:
Travellin does not determine how suppliers respond to such events.
To protect travellers and travel partners, refund requests may be subject to identity verification by the relevant supplier.
Travellers should:
Travellin will never ask for your banking password or security codes.
Travellin may update this Refund Policy periodically to reflect:
The latest version will always be published on the Platform with the revised Effective Date.
Note: Because Travellin operates as an affiliate travel platform, this policy correctly distinguishes Travellin from a travel organiser, retailer or merchant of record. It clarifies that contractual obligations, refunds and payment processing remain with the third-party travel provider responsible for the booking, helping align the policy with common affiliate marketplace practices.
Before requesting a refund, travellers should complete the following checklist.
Verify Your Booking
Locate your booking confirmation.
Identify the travel provider or booking partner responsible for the reservation.
Review the provider’s cancellation and refund policy.
Check whether your booking is refundable or non-refundable.
Review any applicable deadlines for cancellation.
Contact the Correct Provider
Contact the travel provider directly using its official customer support channels.
Have your booking reference available.
Clearly explain the reason for your refund request.
Retain copies of all correspondence.
After Submitting Your Request
Keep your cancellation confirmation.
Monitor your email for updates.
Check your payment account for any approved refund.
Contact your payment provider if you believe there is an unauthorised transaction or payment dispute.
Travellin is an affiliate travel platform. Your booking contract and payment are made directly with the relevant travel provider or booking partner, which is responsible for processing refunds.
Who should I contact about a refund?
You should contact the airline, hotel, tour operator, online travel agency or other booking partner identified in your booking confirmation.
Does Travellin receive my payment?
In most cases, no. Payments are processed by the third-party booking partner or travel provider. Travellin generally does not receive or hold customer funds for those bookings.
Can Travellin speed up my refund?
No. Refund approval and processing times are controlled entirely by the travel provider and, where applicable, the payment processor or financial institution.
Can Travellin change a supplier’s refund decision?
No. Travellin cannot approve, reject or overturn refund decisions made by third-party travel providers.
What if the travel provider refuses my refund request?
If you believe your rights have not been respected, you should follow the provider’s complaints procedure and, where appropriate, seek advice from the relevant consumer protection authority or your payment provider.
This Refund Policy should be reviewed:
annually;
whenever affiliate partnerships or booking processes change;
following changes to applicable consumer protection legislation;
after significant updates to payment processing or refund procedures.
Legal Disclaimer
Travellin is an independent affiliate travel platform that connects travellers with third-party travel providers.
Unless expressly stated otherwise, Travellin is not the travel organiser, retailer, merchant of record, payment processor or supplier of the travel services displayed on the Platform.
Refunds, cancellations, amendments and compensation are governed by the contractual terms of the relevant travel provider and applicable law. Travellin cannot guarantee refund eligibility, approve refund requests or accept liability for decisions made by independent travel providers or booking partners.
Nothing in this Refund Policy limits or excludes any statutory consumer rights that cannot legally be excluded under applicable law.
Official Sources
United Kingdom
Competition and Markets Authority (CMA)
Civil Aviation Authority (CAA)
GOV.UK – Consumer Protection Rights
European Union
European Commission – Consumer Rights
Your Europe – Travel and Passenger Rights
International
International Air Transport Association (IATA)
UN Tourism (UN Tourism)
Best Practice Recommendations
Travellin recommends that travellers:
Read the cancellation and refund policy of the travel provider before completing any booking.
Keep copies of booking confirmations, invoices and payment receipts.
Contact the travel provider promptly if plans change.
Purchase suitable travel insurance to protect against eligible unforeseen events.
Use official communication channels when requesting refunds or amendments.
Be cautious of fraudulent refund requests or phishing emails.
Retain all correspondence until the matter has been fully resolved.
Contact the appropriate consumer protection body or payment provider if a dispute cannot be resolved directly with the travel provider.
By understanding the role of an affiliate platform and the responsibilities of third-party travel providers, travellers can navigate the refund process more efficiently and with clear expectations.
